Where does your seafood come from ?
We source our wild-caught seafood from trusted regional suppliers and fisheries. We prioritize sustainable practices and work closely with suppliers who adhere to responsible fishing methods.
How does Catch ensure freshness ?
We take utmost care to maintain the freshness of our seafood. We want that when you thaw your seafood down its as fresh as the day it was caught. To make that happen we use the method flash-freezing which is an advanced process that uses modern technology to combine the best qualities of fresh and frozen into premium seafood products. Flash-frozen items actually maintain ideal freshness for longer without the use of artificial preservatives, making it a healthy and sustainable way to enjoy your favorite seafood at its best.
Our fish is carefully processed and promptly frozen to preserve its quality. We also employ strict quality control measures to ensure that only the freshest seafood reaches our customers.
How do I place an order ?
Ordering from our website is easy. Simply browse our selection, add your desired items to the cart, and proceed to checkout. We have an minimum spend of $100 bds. We also offer delivery at $10 bds. Follow the prompts to provide your delivery details and make payment. Once your order is confirmed, we’ll take care of the rest. Have a question about your order? Email us at [email protected]
What are the available payment options ?
Currently we are only accepting cash, cheque and bank transfer upon delivery. Online payment options coming soon.
Can I choose my preferred delivery date ?
Yes, we offer the flexibility to select your preferred delivery date. During the checkout process, you’ll be able to choose from available delivery slots to ensure that your seafood arrives when it suits you best. Please call us at (246) 837-6324 if you have a specific time.
How is the seafood packaged for shipping ?
We package our seafood with great care to maintain its freshness during shipping. All packages are vacuumed sealed and flash-frozen. Designed to keep the seafood properly insulated and at the optimal temperature. This helps to preserve the quality and taste of the seafood until it reaches your doorstep.
What if I have special dietary requirements or allergies ?
We understand the importance of catering to different dietary needs. While we strive to provide clear information about our products and potential allergens, we recommend reviewing the product descriptions and ingredient lists carefully. If you have specific concerns, please reach out to our customer support team for assistance.
What is your return policy?
We have a customer satisfaction guarantee. If you are not satisfied with your order or encounter any issues, please contact our customer support within 2 days of receiving your package. We will work with you to address any concerns and find a suitable solution.